Editor’s note: For more information about how to get your settlement, please visit the WEN® Hair Care Class Action | Official Settlement WebSite.

Celebrity stylist Chaz Dean and Guthy-Renker LLC, the manufacturers of WEN Cleansing Conditioner, proposed the settlement in June 2016.

If approved by a federal court judge, the settlement would provide a $25 cash payment to anyone who purchased WEN. It would also compensate people who suffered hair loss or permanent baldness up to $20,000.

The FDA has received 127 reports of hair breakage, hair loss, baldness, and itchy skin reaction to WEN. Inspectors discovered another 21,000 complaints that were never reported. Check out this photo:

WEN Lawsuit

 

Last year, hundreds of people joined a class action lawsuit accusing Chaz Dean and Guthy-Renker of ignoring thousands of complaints and continuing to sell hair-care products known to cause baldness.

Unlike most hair-care products, WEN Cleansing Conditioner is a “5-in-1” product that combines shampoo and conditioner without harsh chemicals.

Some say the problem is it contains virtually no cleanser and does not rinse out, so it is like using lotion to wash your hair.

Meanwhile, Guthy-Renker is lobbying Congress to reject the Personal Care Products Safety Act, a law that would require cosmetics-makers to tell the FDA about “serious” reactions to their products. Under the current law, they don’t have to report anything — even if someone dies.

Source: New York Times

Posted by Daily Hornet

We aim to provide progressive news that covers politics and corporate wrongdoing. We have no corporate interests to serve. No hidden agenda. We’re here to bring you the news you need to know with a grassroots twist.

80 Comments

  1. $20,000. isn’t enough to compensate for the hair that I’ve lost and continue to lose, the breakage of what’s left, the itching I had when my scalp was peeling during usage (and for months afterwards).The embarrassment of the way my hair looks and the fact that it’s still not growing back, and continues to fall out, I feel is worth a lot more than that. I don’t even think I could put a figure on it. I just want my hair back, a solution……why can’t I get that? Chaz Dean should be forced to find a fix, regardless the cost. I have been sick over this, especially since I realized it’s not growing back in. I hate to wash my hair, as I know a lot more will be lost. And to think that this could have been avoided. Every time I look in the mirror I get a knot in my stomach and I want to cry. It’s difficult to hide bald spots on the top of your head. And I cannot wear a wig, it’s far too hot out. Please, will somebody work on a fix for this.

    1. It’s been a year since I used wen only now after months of treatments acupuncture medication endless nights crying hiding myself away is my hair just starting to look like hair and begin to grow I share your thoughts and views no price can be put on the pain suffering or give us back the life we have missed out on I would like chaz to use my bottle see if he stills stands by it good luck to all who have suffered by this product

    2. Its enough to het a wigggg lol

  2. Hi Terry,
    I agree with you statement, $20,000 is a joke when you are having a hard time trying to grow your hair back. I had the same issue with WEN. Hair would just slip right off my scalp. Extremely strange. Like most of us, I didn’t think it was from WEN at first. My hair loss was gradual, so the notice of any major hair loss was not immediate like some of the other victims have endured.
    What I did to try and regrow hair was switch to a gentle shampoo. I bought mine at GNC. It is called MILL CREEK Biotene H-24 Shampoo. I would wash my hair with that and then mix a gallon of drinking water with 10-15 drops of pure Rosemary essential oil. Id use this as a RINSE. I would do this right after shampooing my hair ( I would SKIP the conditioner as I noticed it would cause my hair to fall out more). Ive been doing it for 6.5 months now and I am finally getting hair growth. In the beginning due to so much hair shedding, I opted to stop brushing my long hair. I cut 8 inches off so less would get caught on things and be pulled out. So I would place my hair in a loose side braid for a good three months. BEst of luck to you.

  3. I have been using wen for two years and stop using it because I was losing my hair also

    1. Can I still sue do you know ?

  4. It says a $25 cash payment not $20,000

    1. It says if you lost hair or went bald you can be compensated up to $20,000.

  5. It says $25 cash payout if you purchased WEN product(s), $20,000 cash payout for those who used the product on a regular basis and/or show significant hair loss!

    1. Can I sue Wen

  6. it’s 25$ if u ever purchased there product but my paper work I got today states even though it says advertised $20000 it’s really basic math and comes out to be 0$ to $500 which all is insane with all I wen threw

    1. What do you mean about your math figures.

  7. Melissa Cuthbert October 9, 2016 at 5:28 am

    A $25,cash payment! Are they insane? My hair was falling out and I blamed in on other things. Hormones, age, heredity. But it was the Wen. The only thing different I was doing. There years I used the Cleansing Conditioner. I have photos and clumps of hair. People said my hair was thin. I didn’t see it at first.

    1. I agree with you I did the same thing my hair falling out my face and scalp breaking out and very painful! Never thought I needed a picture, so this is very unfair you paid so much for it and 25.00 dollars is all you’ll get because you trusted them.They need to give us all at least 20,000, their products were the problem Not us.

  8. Peggy McCaffrey-Calvert October 9, 2016 at 9:52 am

    I, too, have lost a tremendous amount of hair from using all of the Wen products over the past 2 years. It was more of. Gradual loss over the period of time and now I can’t even form a small pony tail. I also only shampoo my hair every three to four days for fear of additional ramifications. My question is how does one join in to or stake claim into this class action suit? Besides file a complaint with the FDA? I am a flight attendant and as chauvinistic as it sounds, having my hair was part of my uniform, so to speak. I’ve had to by hair pieces, etc just give me some kind of volume but even now the combs are showing thru the thin strands of hair left. It is very depressing

  9. Gloria Thompson October 9, 2016 at 1:56 pm

    How do you get in the lawsuit. I have two bald spots in my head. I stupidly thought it was because I was getting older that my hair was thinning but now I think it is because I have been using this product for the last six months and shampoo and leave in conditioner styling product in my hair. I watch the demonstration on tv and he said it could be used that way. Now I am using Rogaine to try and grow my hair back.

    1. Please speak with your doctor and contact a lawyer at Schmidt & Clark, LLP – http://www.schmidtandclark.com/

      1. Will u get more with a class action or your own lawyer? Lawyers want too much money if u do win! Usually they want HALF which leaves you with almost nothing. So is it better to go with a class action

  10. I used Wen. Noticed lots of hair loss and stopped using it! My hair never seemed the same since!

  11. Yes my hair started falling out I stopped and my hair became so thin.

  12. This is the third try I’ve given the cleansing conditioner”! My last for sure!!! I though it was me. It made me itchy, gave me lots of dandruff n my hair would come out as I would brush😩A lot of it…. I can’t believe they would continue to sell it” I have a new born baby n my hair started showing up on my baby n in my bed😡😡😡😡

  13. I ALSO BOUGHT AND USED WEN AND MOTICED MY HAIR WAS THINNING

  14. I’d like to know what ingredient in the WEN is causing these issues? Let’s actually get down to the bottom of the problem. Compensation does not solve the issue here. If they could re-formulate their product, that would suffice for me. My mom just informed me that she has head sores and bald spots , possibly from WEN? I’ve been using WEN as long as the company has existed and I’ve never had head sores or bald spots, but I have noticed some thinning? Perhaps due to aging? Not really sure???

  15. I hope the lawyers will not take all the.money and pay everyone 25 dollars.

  16. Kimberley Diipla November 2, 2016 at 10:08 pm

    I have lost a significant amount of hair, and I continue to have a horrible itchy scalp, to the point I sketch so much my scalp is raw. I still lose more hair than I should. Never will I purchase anything but professional hair products ever again. I need to know where I can file a complaint.

    1. I would have never attributed my beyond painful scalp itching until this all broke out. I was using WEN products every other wash and had over 2 years of mysterious itching, thinning hair. I have 8 different shampoo perscriptions all of which worked for 24 hours. I even had dermatologist needles in my scalp to stop the itching. I guestioned stress, getting older. I just didn’t know anymore. It was a living hell sitting at work and smacking my head and not know why. So I am off the product since January and I would say I am 90 % itch free. I still have thinning hair and could not confirm the product did this but I’m guessing it did. Nightmare. I did hire a lawyer. I’m not expecting much.

  17. Used WEN for Years – and all of my Friends –

    NO ISSUES – “IF” You hair is falling out , its for another
    reason –

    1. Just because you haven’t suffered doesn’t mean we haven’t either. You are very lucky and should be grateful.

      To say we haven’t is rude and disrespectful ~ you don’t know that it is for another reason. Are you a Dr? Have you looked at my scalp or others? NO you haven’t. So what gives you the right to disparage us?

      Obviously a judge has enough information to make an educated decision and confirms there is merit to this case otherwise there wouldn’t be a judgment against Wen.

      Keep your comments to yourself. Thank you.

    2. Oh really. You try losing your hair and itching until you bleed and not knowing who for 3 years. THEN go off the product when this all breaks and be 90% cured. Needles in my scalp and thinning hair and beyond pain itching. Interesting coincidence. So you think hundreds of people are making this up just to make such a small amount of money if anything?
      The product should be OFF THE MARKET.

  18. BETTYE HOLLOWAY November 7, 2016 at 4:44 pm

    I used Wen for several years. My neighbor used some of mine and said that her hair was coming out. I liked the way it worked on my curly frizzy hair and continued to use it. Then I noticed that my hair was thinner. I stopped using Wen now. But, I have a gallon or 2 unused. I got mine through QVC. I would like to get rid of mine and be reimbursed. A gal is about $180.00 to $200.00 with shipping.

    1. I have a large amount I ordered onQVC as well. To late to return what now? I too used Wen for about 2 1/2 yrs. noticed head sores and hair loss in drain after cleansing with Wen. I too have lost hair and suffered from Wen and am very unhappy. Hair loss that may never be the same, and all kinds of product I can’t use. Thxs Chaz Dean for helping this older woman loose her hair. Pissed

  19. I’ve suffered hair loss, sores on my scalp and severely thinning hair. I’ve had several small bald spots on my head where the regrowth wasn’t too obvious. But… I have one spot on my head that was about the size of a half dollar. My hair is wavy and the new hair growing in would stick out the side of my head. It is very obvious and embarrassing. I deal with the public in my job and this has made me very self conscious. I didn’t have a choice I had to go to work but on the weekends I’d stay home. It was just too embarrassing to go anywhere.

    I had to buy a straightening iron to try and make it less obvious. When it rains or it’s humid out that area would curl back up and stick out of my head. I struggled with the thought of cutting my hair to the length of the regrowth but it’s taken forever to finally get my hair this long that I just couldn’t do it. It’s been about 2-years now that I’ve suffered with this.

    $20,000 doesn’t make up for the embarrassment, frustration, doctors fees, stress, having to buy new products, togsine, biotin and other products.

    In addition, I was on an automatic shipment plan. I canceled it after a few months and they continued to send product that I got stuck paying for.

  20. Up to 20,000 is not enough for hair loss.you do even get the 20,000 it up to that amount.then the lawyers get millions from our hair loss .that not fair at all.then the it is a long time in April 2017 to wait.at least50,000

  21. My daughter first notice my hair was getting thin in the top then I saw it then other people saw it. I became so shame I started warring wigs. My doctor said stop using wen I had stoped he says my hair may never grow back .i hate wigs!!! Can someone help?

  22. I used Wen, I purchased it monthly from the company. I have exstremly thick hair and didn’t notice any hair loss. What I had were sores and thick scabbing around my scalp. I was going through problems with my neck which also caused problems with using my arms so I thought I wasn’t rinsing my hair very good. I have a CNA I would have her wash & rinse my hair but it was not helping. My scalp was very sore and itchy and I was embarrassed with the crusty flaks on my clothes. I was going in for neck surgery and I was so embarrassed the nurses were going to see that and think I wasn’t clean. I’m having a 7hr neck surgery this is what I worried about LOL How stupid am I that because of Wens reputation I never thought it was the shampoo or conditioner. After the surgery I stopped using it I could not afford it. So much with the surgery happened it never dawned on me until reading others story it was the Wen, because after stopping the Wen it cleared up. Of coarse I thought it was stress but I am having more surgery this month and my scalp is fine. Tank You all for sharing.

  23. Trressie H. Brooker November 21, 2016 at 8:18 pm

    The Wen Product caused my hair lost! That’s all I used, when my hair just came off after shampooing with the Wen hair products!

  24. Am I the only one that did not know it was the Wen causing the problem until reading stories about other people? Like I explained I don’t know if I was loosing my hair due to the thickness, and I was going through so much. My problems were with my scalp and with Wens reputation I thought I was not rinsing it out enough. I remember when it started I was trying to explain it to my doctor and said it was almost like cradle cap.
    My story is above.
    Brenda

  25. i could not figure out what was happening to my hair. I have 1 to 3 ” pieces of hair all over my scalp. Its hideous! My hair is severely broken and damaged!

  26. I too used WEN for about 8 years. Three years ago I started getting sores and itchy areas at my hairline. Never thinking it could be the WEN I would put extra on these spots. Then started noticing the hair in my drain. My hair was very thick, not anymore. I have a lot of bald spots on my scalp now. I stopped using WEN about 12 weeks ago and already I can see new growth and the sores are clearing. I am using Argon Oil on them

  27. How hard is this to figure out, people? If the settlement is won you could receive up to $25 to compensate you for your time in purchasing/trying product. If the settlement is won you could receive up to $20,000 if you claim and show that you had significant hair damage/ health issues.

  28. clara Richardson December 5, 2016 at 4:38 pm

    I stop using wen couse my hair start breaking off

  29. Arlyne Brozowski December 7, 2016 at 1:37 pm

    I received the postcard in the mail and somehow threw it away….Where and how do I download the forms to put in the claim…

  30. MRS. MARION WMS. FERNANDEZ December 7, 2016 at 2:58 pm

    I stop using wen becsuse my hair stop growing. MRS. MARION WMS.FERNANDEZ

  31. I too used Wen and had hair loss. I didn’t know why it was thinning. I would have a hand full of hair after washing . I called them and canceled because my hair was thinning and I didn’t know why. I have since cut my hair short and the thinning has slowed down. I did not get sores but did have tingling. My hair is still thin but I am lucky and have no bald spots. I wish everyone the best at getting through this. I couldn’t imagine being bald in spots.

  32. I to use wen hair product and felt tingling or burning sensation. Each time I washed my hair it started to shed in shower. Really scary so i cancelled my orders. I also received a post card in mail but I misplaced it. Need to know how to put in my claim please

  33. I am too. I was using WEN for about 18 mon.At first I wasn’t paying attention that I got hair lost in 2 spots at back side but my hair stylist recognized that my hair is also getting thinner. And I realized that it could be from WEN product because that was the only products that I used during that period of time. I feel bad that I can’t get my my original hair back.

  34. I have been using wen conditions shampoo for a few years ,l have a spot at the base of my hair line that will not heal and is getting bigger. I have an appointment at a dermatologist.

    1. Jennifer Mcmillian January 9, 2017 at 10:13 am

      I thought it was just nerves but a patch fell out on the side of my head behind my ear and the top of my hair began to thin. I also have had a eye infection for a couple of months that just won’t go away even with antibiotics. I began after I began using this product.

  35. I used Wen and my hair is bad thank the lord it is not all gone but the looks of my hair looks bad and I have lost 75 percent of what I had. My family and friends were shocked what it did to my hair. I bought it off of QVC and thought it was a good product this should not be on the market.I had beautiful thick hair and it really shined not it is so thin and has no gleam..please help me

  36. I first purchased WEN by Chaz Dean cleansing conditioner in Sephora in 2014. I liked the idea of cleaning my hair without using a regular shampoo and harsh chemicals. WEN’s cream made my hair feel smooth and moisturized. After a few weeks, though, I noticed that my scalp would feel itchy and I saw flakes of skin in my hair. Unfortunately, it took me several months to realize that the problems were caused by WEN. During application, the WEN conditioner gives a cooling feeling to the scalp, so to alleviate my problem, I actually started using it more often! The more irritated and itchy my scalp would feel, the more often I would wash my hair with WEN’s conditioner. Before using WEN, I would wash my hair 1-2 times a week. After starting using WEN, I would have to wash my hair ever second day. I couldn’t go more than two days because my scalp would feel almost burning. The itchiness and pruritus would become unbearable.

    Again, I didn’t realize that WEN’s product caused this allergic reaction and kept using it. I even signed up for their subscription and continued using for about a year. After a few months of using WEN, my hair started to fall out. Huge balls of hair were left in the drain after each wash, and my hair got thinner and thinner. I panicked when I saw a completely bald spot on one side of my head. What? I was in my 30’s and it was too early for starting loosing my hair. Nobody in my family has any problems with baldness or thinning hair, so it can’t be genetic. I am also leading a very healthy lifestyle, with good nutrition and exercise.

    First after my husband told me that I was loosing lots of hair and asked if it could be my shampoo did I connect the dots. I noticed that the itchiness and the burning sensation started a couple hours after washing with WEN’s conditioner. I immediately stopped using it. Unfortunately, I let it go pretty far and am still suffering from thin hair. My bald patches (2 in total) are still there but are slowly getting better.

    I emailed them and asked for a full refund of my money. A representative called me and asked lots of questions. Then, with an arrogant attitude, she proceeded to inform me that they are not going to pay. WEN is playing a dirty game with their customers, are not willing to fix a flawed product, and ignore customers who obviously were injured by their products.

  37. The first time I used it I got dandruff bought it from QVC returned it immediately

  38. Just until I received notice of the lawsuit did I figure out why I was losing my hair more than usual. This past summer I started using a shampoo with coconut oil and my hair is starting to come back. I’m interested in the claim form but my computer Ian’ t wiring & when I call 1 888 247 5266 it never connects. If at all possible how can I get a claim form?

  39. I purchased WEN from QVC. I had watched several infomercials and debated the product. I was convinced I would like the “no poo” approach. I began using it in late December and early January and noticed the hair in my comb and brush immediately but kept using to give my hair a chance to adjust. After a few weeks it was very obvious that I was showering with my hair! It was in my sink! That on my head was getting thinner! I panicked and started oil treatments, wigs, sew in braids, conditioners. Nothing stopped the breakage. The top of my head became completely bald. The sun burned my scalp. It itched and bumps came. No matter how I tried nothing helped. I can’t do wigs but I tried. Synthetic hair same thing. Irritated all day. Spent lots of money 200-300 on the product itself. Another few hundred on products I thought to correct the loss. Nothing. Too embarrassed to tell the doctor I bore the shame under hats and scarfs. Lost friends due to social isolation. I never kept receipts, never thought I’d need them. But if you ordered from QVC you can contact customer service they will send you copy of your purchasee invoice. Good luck everyone!

  40. I am still looking to find out how yo contact someone to find out if it’s yoo late to get compensation because of the lawsuit. I was one of those faithful wen users that loved the product and didn’t connect my massive hair lost and thinning to it. The link that was reported in this link doesn’t show any info about the wen lawsuit. If anyone has the right info, please forward it on the posting. Thanks

  41. WE HAVE BEEN GOING THROUGH EVERYTHING THESE PEOPLE ARE TALKING ABOUT. IT’S BEEN HORRIBLE TO SAY THE LEAST. WE HAVE KNOW IDEA HOW TO GET ON THE CLASS ACTION LAW SUIT BECAUSE THERE IS SO MUCH STUFF ON THE COMPUTER YOU DON’T KNOW WHAT TO DO AND WHO THESE PEOPLE ARE OR WHO TO TRUST. IF SOMEONE KNOWS THAT WOULD BE A HELP. MY HUSBAND AND I USED IT FOR 5 YEARS AND THAN ALL OF A SUDDEN THIS LAS YEAR THE HAIR STARTED THINNING AND WE STARTED LOSING IT. I GOT THE WORST OF IT THAN MY HUSBAND BALD SPOTS ALL OVER. I HAD REALLY NICE FAIRLY LONG HAIR I WORE UP ON MY HEAD BUT THE BALD SPOT ARE HARD TO COVER UP AND THE HAIR NO LONGER FEELS LIKE REAL HAIR BECAUSE THERE IS NOT MUCH HAIR TO DO ANYTHING WITH.IT HAS TAKEN MY SELF ESTEEM AND I DON’T GO ANY WHERE UNLESS I HAVE TO. CRYING? THERE ARE NO WORDS FOR THAT. HATE HAVING TO WASH MY HAIR OR TRY TO FIX IT. IT HAS BEEN TERRIBLE. WE GOT ALL OF OUR KITS OFF QVC AND THEY STILL PROMOTE IT. I STILL LIKE QVC BUT DO NOT THINK IT IS RIGHT ON THEIR PART TO KEEP IT GOING.SO I KNOW HOW THESE PEOPLE FEEL. THERE JUST IS NO WORDS FOR IT. AT ONE TIME WE SAID WE WOULD NEVER USE ANYTHING ELSE I SO WISH WE HAD LISTENED TO OUR DAUGHTER WHO IS A HAIR STYLIST AND SAID DON’T USE IT . HOW I WISH WE WOULD HAVE LISTENED TO HER BUT WE BELIEVED IN SOMETHING WE THOUGHT WAS GOOD JUST LIKE THE REST OF THESE GOOD PEOPLE. AND I AM VERY SAD ABOUT THIS FOR US AND THEM.I HOPE SOMEONE CAN DO SOMETHING ABOUT THIS. WE HAVE RECEIVED NO INFORMATION. BUT THE MORE WE GET OUT THERE I GUESS IT MAY HELP. BUT I KNOW ONE THING WE JUST WANT OUR HAIR BACK SO WE CAN FEEL GOOD ABOUT OUR SELVES ONCE AGAIN. IT KIND OF RUINS THE HOLIDAYS DOESN’T IT?

    1. To submit a claim for your settlement, please visit https://www.wenclasssettlement.com/ClaimFilingInfo

  42. Debra Denise Cousin January 15, 2017 at 3:24 pm

    I been using Wen for about 6years. Me and my granddaughter who is now 10years old. I didn’t know why my edges was bald,and my scape was always iching.and had a bad smell.My grandbaby’s hair was down to her back now it is to her shoulder.I went to get my hair washed and she told me my scalp smells like it was rotten.

  43. Eleanor Randolph January 23, 2017 at 12:08 pm

    I have used Wen for over a year it did nothing but took out my hair I have to ware a wig and I hate it because it give me a headache.

  44. I would like to know the name of the lady I came across when reading opt out then hired an attorney and got chemist ,I would like to know her name and phone number where she’s located so I may speak with her and what happened in that case and who the attorney was cuz I would like to contact them can somebody get me that information please it’s very important and I need it ASAP

    1. Elaine Garcia-Romero February 8, 2017 at 4:26 pm

      I do not have it but if you find it can you pass it on to me too, please. Sorry this happened to us.

  45. I too was using Wen and my hair started falling out every time I washed my hair. My granddaughter always loves to play with my hair and she has commented how my hair is much thinner than it was. I like others blamed it on other things but now I realize it was the Wen. It no longer falls out but I no longer use Wen. My hair is so thin around the edges that my bangs are so thin. I hope my hair will start to grow back

  46. Jennefer Supinger February 8, 2017 at 4:06 pm

    I couldn’t figure out why I was losing handfuls of hair every time I washed it… I was constantly clogging the drain..it would come out in the towel..and then when I would run my fingers or a combination through it..that’s when the real nightmare happened..huge clumps of hair just falling right out.I now have a bald spot on the top of my head so I have to wear my hair up every day. My hair is so thin now and it use to be so thick.My self esteem is very low now…I was always known for my gorgeous thick hair…now it’s ruined!!!!

  47. Jennefer Supinger February 8, 2017 at 4:09 pm

    Combination should be comb

  48. I also bought the wen shampoo package . Noticed every time I would use the ingredients . My hair would not feel right . My hair came out so bad . I finally stopped using the shampoo then noticed there were a law suit against the company. I believe all who purchased the products should be reimbursed..One reason the product cannot be used .Now I am afraid to use it any more. Stopped a few months ago.

  49. kiran choudhary April 10, 2017 at 3:45 pm

    had seen the ad and thought to give it a try. from day one I lost a lot of hairs and didn’t think it was from the shampoo but when I reached half the bottle I knew it was because of this shampoo that I was losing too much hair. I had very thick hair to start with now my hair is very thin. I stooped using it its still lying in my bathroom so I can use as proof. they had sent 3 bottles and a smple all still lying as it is , very angry at their product

  50. LaTisha Franklin April 13, 2017 at 2:16 am

    This is so unfair for those of us who dont have pictures. I stopped using this stuff. My hair started thinning out my egdes started thinning my hair yextured got all dry and brittle. Im upset ive been trying for a few years now to get my hair back to normal and its hard. All the money i spent on this product to only receive $25 for a lifetime of damage is horrible. But at least they are being stopped and now no one else will suffer the consequences.

  51. Patricia Holman April 14, 2017 at 5:46 pm

    I once had the most beautiful thick hair! I was always getting complements on my long hair. After a yr of using it my hair is much thinner and lost its luster & shine!
    My hair will never be the same.
    But the lawsuit by getting your own lawyer there’s nothing left.

  52. Have long hair, big handfuls, of hair was falling out, when washed, and brushed! My hair dresser told me to stop using, Wen! She heard, couple yrs. ago! I had, already purchased, over $1,000, in all different, Wen products! I was bringing it to the ,Salon, for hairdresser to use! How do I get into lawsuit! I bought on QVC, can’t understand, why they still are selling it? Need info. on getting in lawsuit!!!

  53. My hair was long. I had spent over 1000 of dollars on Wen product .my hair was falling out by the hand fully.need info on getting in lawsuit!!! Please and way can you still by it

  54. Pictures before and after wen user,a statement from your salon person,close relative,or your doctor,that knew the products took out your hair.posting and complaining about it,is not going to put money in your pockets. Pictures donot lie.

  55. Carmen Iris Santiago June 5, 2017 at 5:23 pm

    My hair was long. I had spent lots of money on Wen product, I would wash my hair and see a handful of hair was falling out, I need information on getting in the lawsuit please if any one can help me.

  56. I lost my hair after using Wen for 2-3 years not knowing that it was causing the problem. The more hair I lost the more Wen I used. My scalp itched so bad I would scatch in my sleep. I found hair in my bed, the tub, the face bowl, everywhere. My hair got thinner and thinner, I went to the doctor and she thought it was diet or stress related. I evenually cut my hair off very short but it still kept shedding. It also caused by face to itch and become very dry as well.
    I finally went to see a dermotologist and was given a cream for my scalp. Nothing worked until i stopped the Wen for about 6 months and started taking vitamins for skin and hair. My hair started to get better at least a little bit, the shedding stopped but I still had no hair edges. I started using coconut oil and olive oil as a deep conditioner. After awhile my edges started to come back and my hair started to get fuller again. Not knowing it was the Wen, I still had plenty of the product left and once again started to use it. The itching started immediately and my scalp got score again. I received started goggling side effect of Wen and I could not believe my eyes. I still have a shipment of the product that is still in the box unused. My hair is now nature with no products at all, I use shampoo with lots of argan oil and lots of moisture now. Hopefully my full head of hair will return.

  57. I used WEN for 5 1/2 years,and over the years my hair became very thin, and lifeless, I also have a clogged hair follicle from using WEN. I stopped using WEN 2 years ago, and have tried using at least 5 different shampoos to try to restore my hair back to the way it was before using WEN. And it still is very thin, and lifeless, i also have had alot of hair breakage, everytime I wash my hair or brush it in the mornings. This is a constant battle to try to restore damage to my hair. Hopefully someday it will be back to normal! I am hoping!!!

  58. The link doesn’t work at top of your page so how do you join the complaint against company. Can’t filed if link doesn’t work.

    1. The WEN settlement is over and checks have already been mailed out.

  59. My daughter and I both use the Wen products . I got her some when I purchased mine. She is losing a lot of her hair. Mine is still falling out even though we quit using the Web products which is very disturbing. How if anything can you do about all of this.

    1. We need to get a lawyer

  60. Stephanie Jones July 11, 2019 at 6:51 pm

    I have been trying too get in touch with the Wen class action lawsuit people & the Phone number is out of service I have a claimant ID number and have had no response back since using their products I have been losing lots of hair and I have no clue how to get in touch with these people I’ve been trying and trying with no hope can someone please help me???

  61. Shirley Roberts June 17, 2020 at 1:29 am

    I have lost most of my hair###

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