The recall was issued because the chainstays can crack, which can lead to failure of the chainstay. This could allow the rear wheel to detach and the rider to lose control, posing a crash hazard.
The firm is aware of 20 chainstays cracking which could lead to failures. No injuries were reported.
This recall involves the model-year 2018 Canyon Spectral full-suspension mountain bikes with aluminum chainstays.
The bicycle’s chainstays are the aluminum tubes that run from the bottom bracket to the axle of the rear wheel.
They were sold in black/red, black/blue, gray/orange, red, and black. Canyon is printed on the downtube. Spectral is printed on the top tube.
The recalled women and men’s mountain bikes have the following models numbers: M71 Spectral CF 9.0 PRO, M71 Spectral CF 8.0, M53 Spectral AL 6.0, M74 Spectral WMN CF 7.0, M50 Spectral WMN 6.0. The model number is printed in the purchase documents.
They were sold exclusively online at Canyon’s website, www.canyon.com, from December 2017 through June 2018 for between $2,400 and $4,500.
Consumers should immediately stop using the recalled mountain bikes and contact Canyon to receive free replacement and installation of chainstays. Canyon is contacting all known purchasers directly.
For more information, call Canyon toll-free at 833-226-9661 from 7 a.m. to 5 p.m. PT, Monday through Friday, email at firstname.lastname@example.org or online at www.canyon.com and click on “Service & Support.”