The problem is that an unfastened screw can damage the battery and cause ovearheating, which poses a fire hazard and a burn injury risk. No injuries or incidents of overheating have been reported in the U.S.
The recall involves the 14-inch “ThinkPad X1 Carbon 5th Generation” laptops. They were sold in silver and black.
The laptops can be identified by a label on the bottom of the laptop that is printed with the machine type 20HQ, 20HR, 20K3 or 20K4 and the serial number or S/N.
The recall includes laptops that were manufactured between December 2016 and October 2017. The manufacturing date codes can be found on the bottom of the laptop.
The laptops were sold at Lenovo.com, CDW, Insight, Connection, Zones, and to other PC resellers from December 2016 through November 2017 for between $1,100 and $2,600.
For more information, consumers can contact Lenovo Services at 800-426-7378 or an authorized Warranty Services Provider. You can also go online at https://support.lenovo.com/X1C_5GEN_RECALL or www.Lenovo.com and click on “Products and Services” to access the recall section.
Photo of Lenovo ThinkPad X1 Carbon (5th Gen.) Black Version
Photo of Lenovo ThinkPad X1 Carbon (5th Gen.) Silver Version
Picture identifying the laptop machine type, serial number, and date of manufacture. (Black model)
Picture identifying the laptop machine type, serial number, and date of manufacture. (Silver model)